Support
Support That Understands Hospitality
When you’re managing private events, large groups, and catering, every minute matters. Our team is here to make sure Tripleseat works seamlessly so you can focus on delivering unforgettable guest experiences. Our support ecosystem begins with stellar onboarding, and ongoing technical troubleshooting, Tripleseat University for additional training and certification, and dedicated account management.
What Makes Tripleseat Support Different
Our team understands the pace and pressure of restaurants, hotels, and event venues. We know what it means when a contract needs updating before a client walkthrough.
Multiple Ways to Reach Us
- Chat: You never have to leave Tripleseat. Our built-in live chat connects you directly with our expert Support Team, so you can resolve questions in real time and keep your events moving forward.
- Email: Send us an email anytime. Typical response time is less than 90 minutes.
- Phone: Support hours are 9am–5pm EST, Mon–Fri | (866) 541-6165 OR (978) 716-2862
Multiple Ways to Get Answers
- 200+ Help Articles & Training Resources: Explore step-by-step guides, videos, and best practices designed specifically for event managers and sales teams.
- Ongoing Training & Webinars: From onboarding to advanced reporting, we help your team get the most out of Tripleseat. Check out Tripleseat University and our webinars!
Terrific customer service. Fast, friendly response and my issue was taken care of right away. So nice – a rarity these days. Thanks again!
Updates in Tripleseat
- Trusted by Starr, Stoney Creek Hospitality, Tao Group, and 20,000 more venues worldwide.