Event Venue Inquiry Inbox & Lead Tracking Software
Every conversation,
attached to the event
Inquiry Inbox is a communication hub that keeps every client and internal conversation inside the event record where it belongs. Tripleseat Discussions keeps everyone in the loop and eliminates lost context, and AI Compose allows your team to send faster, more polished responses without spending more time writing them.
Keep every conversation where the details live
Problem
Client communication about an event lives in individual inboxes, not in the event record.
When the sales manager who handled the booking is on holiday, off shift, or no longer with the company, the context they built with that client goes with them. The person covering the event starts from zero.
Solution
Discussions in Tripleseat are attached directly to the event.
Every message thread, every client response, every internal note lives in the same place as the BEO, the floor plan, and the payment record. Anyone on your team can pick up the conversation with full context, at any point, without asking anyone for a summary.
Problem
Getting the right people into an event communication thread is manual and error-prone.
Your sales manager, your ops lead, your chef, and your GM all need different information at different points in the event lifecycle, but adding each person individually every time a new thread starts takes time and introduces the risk that someone critical gets left out.
Solution
Discussion Groups let you define teams once in settings and add the entire group to a thread in a single action.
When group membership changes, existing threads update automatically so the right people are always in the conversation going forward, without anyone having to remember to add them manually.
Problem
Responding to client inquiries and event updates quickly and professionally is one of the most time-consuming parts of an event manager's day.
A well-crafted response to a complex client request can take fifteen minutes to write. Multiply that across a full inquiry load and your team is spending hours every week on communication that should take minutes.
Solution
AI Compose drafts client-facing messages directly inside the discussion thread based on the event details already in Tripleseat.
Your team reviews, edits if needed, and sends. The client gets a fast, professional response. Your team gets the time back to focus on the events that need their full attention.
What Discussions delivers
Communication Source of truth
Event-specific Group chats
Built-in AI for faster responses
Real Event Venues, Real Results
Let’s Grow your events business
WHAT CHANGES FOR YOUR TEAM
Sales
AI Compose drafts your client responses from the event details already in Tripleseat. You review, adjust if needed, and send. Your inquiry response time goes down. Your close rate goes up. And your client gets a response that feels personal and considered, not templated.
Operations
Every internal staff discussion about an event lives in the event record. Your ops team sees what was agreed, what changed, and what the client specifically asked for, without having to ask the sales manager or dig through a group chat thread from three weeks ago.
FOH / BOH
Discussion Groups mean your front- and back-of-house teams are automatically included in the conversations that affect them. When a client changes their menu two days before the event, the message goes to the right people instantly.
- Built In
Inquiry Inbox is built into every Tripleseat package.
You already get it with Tripleseat–there’s nothing to add on.
Resources
Solutions For Hospitality,
From Hospitality
- Trusted by Starr, Stoney Creek Hospitality, Tao Group, and 20,000 more venues worldwide.
Let’s Grow your events business
Capture intent from inquiry to tickets and sales
Send proposals, manage budgets and get paid
Purpose-built for managing group room blocks
Plan, design and execute from floor plans to staffing
Reflect, scale, and dimensionalize future event revenue
Industries