When hotel executives come to us in search of sales and catering software, they commonly ask about how Tripleseat makes hotel operations more efficient. The success of your property’s group sales business is dependent on how effectively your team works together. The right software platform can truly enhance your hotel’s efficiency, collaboration, and productivity. Here’s why Tripleseat grows your group sales and catering business by making your processes more efficient.
What is Tripleseat Hotels?
Tripleseat Hotels is the leading sales, room block, and catering platform, providing hotels with an intuitive and stress-free group booking experience. Tripleseat was designed for today’s modern hotel, helping to streamline hotel operations and book more business, in less time.
Who is Tripleseat Hotels for?
Tripleseat Hotels is a platform that helps sales managers and hotel teams streamline operational efficiency, simplify communication, and improve group sales processes. Tripleseat’s tools and features are specialized for the hotel industry and can be branded to your property for an enhanced guest/client experience. Read more about how Tripleseat helps the hotel industry manage its group business.
How Does Tripleseat Make Hotel Operations More Efficient?
- Access on-the-go
- Unlimited users and roles
- All-in-one dashboard
- Centralized email
- Timesaving and consistent templates
- Tasks and reminders
- Efficient automation and workflows
- File library
- Integrated partner tools
1. Access on-the-go
Your entire hotel team can stay knowledgeable and organized no matter where, when, or how they want to access Tripleseat. Tripleseat is cloud-based which makes real-time access and updates easy, no matter where you are. Being able to access Tripleseat from anywhere, on any device, including PCs, Macs, mobile devices, and tablets, makes multi-tasking and increased bookings easier than ever.
Need to suddenly meet a client for a walkthrough? Create an updated proposal quickly with Tripleseat. You can make changes on a tablet while you walk to meet your client. Also, with unlimited users (we’ll get to that next), you can keep everyone up to date with group bookings, room blocks, and everything in between.
2. Unlimited users and roles
A huge benefit of using Tripleseat is unlimited users and user roles, allowing your entire team to be able to access our features. Tripleseat offers you the ability to assign your team members to specific roles that allow which features they are able to use. You decide which of your users have more limited access than others.
Additionally, executives of multi-property units will have the ability to see how each property is performing at a quick glance, from one place. You can have as many users as you need and you can modify settings anytime. When you join Tripleseat, our team will set you up with a variety of user roles that you can use and adjust. This feature is one of the best when it comes to enhanced operational efficiency and communication, everyone can see everything in real-time!
3. All-in-one hotel operations dashboard
An all-in-one, cloud-based platform on Tripleseat is a summarized snapshot of what’s happening with your hotel operations. The dashboard provides every department member with the information needed to do their job tasks efficiently.
You and your team can use the Tripleseat dashboard to see what is going on for the day, week, or month (depending on the view you choose). Use it to easily view and track incoming leads, sales goals, sales trends, upcoming booked events, and room blocks. Tripleseat’s dashboard makes it simple for you and your team to organize and keep on top of operational tasks.
4. Centralized email
In your Tripleseat account, you will have one convenient email inbox, called the Discussion Center. Here, you’ll find all your email communication with your clients and staff. Tripleseat integrates with Gmail and Outlook so there’s no need to work between both.
You and your team (based on user roles) can view emails/discussions by groups and communicate more efficiently. Tripleseat’s Discussion Center eliminates the possibility of missed information and keeps everyone up to date. Tripleseat’s hotel customers have continued to rave about how the Discussion Center helps keep their team on top of group sales-related requests and changes. Effective communication improves execution and ultimately will improve your group sales.
5. Timesaving and consistent templates
You want your team to be as efficient as possible, and also create a seamless and uniform experience for your guests and clients. Tripleseat certainly makes this easy with custom templates. Create well-designed lead forms, scheduled emails, customized documentation, accurate BEOs, invoices, and more.
Custom templates make your process simple, consistent, and branded. Your hotel business will be represented in the best way possible. Like all Tripleseat features, our custom templates allow your team to respond quickly, from any device. Having a streamlined and visually appealing way of communicating will certainly help to enhance your group bookings.
6. Tasks and reminders
You can throw away those Post-it reminders! Tripleseat allows you to set clear expectations and keep your team on track with tasks and reminders. You have the ability to create specific tasks for specific accounts or group bookings, leads, room blocks, and also personal reminders for yourself. It’s easy to set reminders for yourself or someone on your team (and even guests, too) of actions needed by a specific deadline.
You can set priorities and even automate tasks to reduce data entry and workload. When tasks are due, you will be reminded by a daily email, as well as a notification in your dashboard. If the task is attached to a specific account or group, you’ll also be reminded of the task within that specific account or group. Tripleseat keeps you and your team on track.
7. Efficient automation and workflows
The Tripleseat Hotels platform makes your group and banquet operations run smoother. You can automatically generate tasks for things like sending/updating contracts, invoices, and group booking confirmations. This also helps with maintaining ongoing communication with your clients. You’ll remove the mundane data entry and tasks, and also set clear expectations with your team. By improving efficiency, your team remains organized and focused on the thing that matters most — providing a wonderful experience for your guests when they arrive.
8. File library
The file library of your Tripleseat account is like a digital vault for your important shareable documents. It helps to keep group business moving along smoothly. The file library is not only a convenient spot to save documents, but it also reduces the chance of error. Your team can only send the documentation that is stored in your Tripleseat file library.
Some examples of documents that you might choose to store and share include:
- Meeting/banquet space photos
- Guest room photos
- Seating plans
- Menu PDFs
The sky is the limit as to what you want to store here. Whatever you need to enhance your booking experience, you can use Tripleseat’s file library.
9. Hotel operations intelligence reporting
Tripleseat has powerful and easy-to-use business intelligence reporting that provides the needed insight to increase your group sales revenue. You will be able to view various event reports including ones that look at event and guest room details, financials, performance, and more. Having this information will help you do things like making sure your staff is on track, collecting outstanding payments from customers, and growing your group sales. You’ll be able to quickly use our default reports as well as customize and automate your own.
10. Integrated partner tools
At Tripleseat, we recognize that there are a lot of requirements to keep your hotel running smoothly. As such, Tripleseat integrates with a variety of industry partners including PMS software, email marketing tools, credit card processors, and more. We know these are the hospitality tools you use and Tripleseat integrates with them seamlessly. Check out our Marketplace to read more about our partners.
Are you ready to improve hotel operations?
If you’re looking for new ways to drive hotel bookings and save time, make sure to use a tool like Tripleseat to help you increase and manage the group sales that are essential for filling hotel guest rooms, booking event function spaces, growing banquet revenues, and increasing your overall revenue. Schedule a demo to learn more about Tripleseat.