This Week in Hospitality: June 2020 Week 3


We’ve finally hit a point in the pandemic where most, if not all states, have reopened restaurants to some type of “in-house” dining. Whether it’s outdoor seating only, or a scaled-down capacity limit, restaurants across the country are beginning to welcome back customers. Let’s take a peek at some of the other things that happened this week in hospitality.

1. Bring em back

Photo Credit: Haute Photography and Videography

BizBash released an article earlier this week that outlines three major tips for welcoming guests back to live events. Starting with building trust, moving on to getting your message out, and finally preparing your timetable, the article lays out vital steps you should take to ensure you’re approaching the situation in a safe and effective way.

2. The call to go beyond patio dining

Photo Credit: Michael Piazza

Massachusetts-based chef and restaurant owner, Tony Maws, wrote a public letter to his customers earlier this week. Like many other states have done, Massachusetts allowed outdoor dining at restaurants beginning this past Monday. Maws’ letter was a reaction to the idea that outdoor dining alone is enough to save restaurants that have been forced to close their doors for months. It’s also a letter I believe millions of restaurant workers can relate to. It not only asks his customers to petition to pass legislation that will help rebuild the industry, but it also asks that patrons continue to order from and eat at their favorite neighborhood restaurants to support their cause. You can read Maws’ entire letter on

3. Hosting hybrid events

Photo Credit: Lytehouse Studio

Hybrid events are a great way to host smaller private gatherings while offering a virtual aspect to invite in larger groups through video.  As state regulations differ and private event sizes fluctuate, hybrid events ensure your venue can still host groups and offer an option to reach a larger audience. In a recent post from BizBash, event industry pros answer all of your hybrid event questions. Check out the full post here.

4. Wait…WHAT?!

Photo Credit: Eater

This one is a bit more travel industry-focused than hospitality but I couldn’t not share it. According to reports by Eater and other media outlets, airlines are banning the serving of alcohol on flights due to COVID-19. I’m sorry but flying during a pandemic is stressful enough, and now you’re going to take away my liquid courage?! This is horrible. Okay, I’m exaggerating a bit; there are obviously way worse things happening at the moment. But I have to ask, what does serving tiny nips of alcohol in plastic cups have to do with the spread of coronavirus?

More resources

The whole hospitality industry is in a tough time right now, but we are coming together to support one another until the storm passes. As people hunker down in their homes for the next indefinite period of time, look at these ideas for inspiration to bring joy to your loyal customers and provide work for your employees. To stay up to date on our latest recommendations for event professionals during this time, click here for our latest blog posts, check out our Two Chicks, Three Seats podcast, and view the recordings of our weekly Social Hour virtual roundtables.