New Releases Fireside Chat: February and March 2020


This month’s Facebook Live Fireside Chat looked a bit different than ones we’ve hosted in the past. The coronavirus pandemic is causing a lot of things to look different right now. It’s been a difficult few months for all of us, but it was nice to start our feature release chats back up, and I’m so glad some of our customers were able to join in on the fun. Thank you to all of you who participated. If you missed the live feed, don’t worry. I’ll link to it below. But first, let’s chat about those new releases.

Pickup and delivery lead forms

The first update we rolled out as a combined team is one that is meant to support our customers during this uncertain time. As you already know, Tripleseat is designed to help event managers organize and execute all sorts of events. As coronvavirus swept the nation, in-person events came to an abrupt halt. Many restaurants and venues had to tweak their business to pickup and delivery only. We understand how competitive the hospitality industry is, and a restriction like this is devastating to small businesses. We wanted to make Tripleseat more user and client-friendly by adopting our features to support takeout and delivery services. With this in mind, we added the capability to our lead form to allow inquiries to be for in-house, pickup, or delivery. In addition, we added a section where your customers can enter pertinent information such as delivery address, and instructions.

To implement this new lead form into your business, simply head to Settings > Lead forms > Edit, and you can either update an existing form or add a new one.

Keep in mind, you can view the live lead page you created and then copy and paste that URL into your social media accounts, in outreach posts, and even in email marketing campaigns.

Watch our quick video tutorial below on how to utilize this new feature:

Hotel releases

Next up, a few solid releases for our hotel clients. Now, when you’re working in the booking on room blocks, we’ve added the ability to collapse the rooms. This update helps the user only look at the information they need for that booking, which is helpful to avoid scrolling through a ton of room types that might not apply for that booking.

The second update is to the guest room block that appears on the document layouts. On the guest room block table, the rates will now show for a room type, even if no rooms are selected. On the contract, and other client documents the rate will be listed so your guests will know what the price will be per night if that room type is added in the future. For example, even if no king rooms are selected at that time, it will clearly list that king rooms will be $250 per night if they decide to add them.


Booking merge fields

We made some fantastic updates to our booking merge fields. Merge fields are the code snippets that allow information like contact name, event dates, guest counts, and other important details to auto-populate on Tripleseat documents. We have been working hard on expanding our booking capabilities, adding the ability to merge all booking details onto our documents. These new merge fields have become particularly helpful for updating items like terms and conditions, and custom tables and are especially important now when a lot of our clients have found themselves with the time to check these tasks off of their to-do lists.


Revamp of booking billing widget summary

This last release came from a client feature request: The booking billing widget summary will no longer show totals as Event 1, or Event 2. Now it clearly states the cumulative totals from menu item categories such as food and beverage, and billing details like tax, gratuity, and administration fees. This was a great request that makes a lot of sense. The billing summary will still break down each event and show the full summary, with the new and improved look of the booking summary billing widget. This release has also improved our reporting capabilities. The booking level now will report cumulative totals for menu item categories, billing details, actuals, and grand totals.

Watch our quick booking improvements video below.

We’ve joined forces with Gather!

In early March, we announced our exciting plans to merge Tripleseat with fellow event management software team, Gather. The new combined company is now operating under the Tripleseat brand with the continued leadership of our founder and CEO, Jonathan Morse. By merging the two companies, we now have an even greater opportunity to create value for the thousands of event and sales professionals that use Tripleseat and Gather applications every day. Cheers to the bigger, and even better event management platform!

Watch our fireside chat about these February and March releases below

Tripleseat resources

If you have any questions about these or any other Tripleseat features, contact our amazing support team by clicking the Help/Question button at the top, right-hand corner of your Tripleseat page. From there you’ll be able to enter a support ticket, chat in real-time with a support team member, and find links to training resources like Tripleseat University, FAQs, and our Knowledge Base.