PolyAI x Tripleseat: Making every conversation count

Tripleseat now integrates with PolyAI. PolyAI provides AI-powered phone automation for restaurants, enabling voice assistants to answer calls, capture guest intent, and handle high call volume without human intervention. PolyAI supports 2,150+ restaurants globally, with a strong presence in the US and UK and expansion into Australia and the EU.

With the PolyAI and Tripleseat integration, phone inquiries for private dining and events are automatically captured and submitted to Tripleseat in real time—organized, accurate, and ready for follow-up.

Here’s how it works:

• Guests call to inquire about an event
• PolyAI captures and confirms event details over the phone
• The lead and its details instantly flow into Tripleseat

Details collected by PolyAI include vital guest and event information, such as the guest’s name, email, phone number, event date, start time, and guest count.

This seamless flow removes manual lead entry, reduces missed opportunities, and improves speed-to-lead for sales teams.

If you have questions about Tripleseat and PolyAI, fill out the form below.