Case Study:
How Lombardo’s Hospitality Group Streamlined Multi-Venue Event Management with Tripleseat
The Challenge:
Scaling Events Across Multiple Brands Without Chaos
Lombardo’s Hospitality Group operates four distinct brands that exemplify innovation and service — Off the Vine Catering—specializing in bespoke menus for weddings, corporate events, proms, and galas; Bardo’s Bar Pizza—with two Massachusetts locations, one situated in a brewery as a full-service restaurant and the other operating as a mobile food truck; and Spitfire BBQ Catering. With dozens of diverse and fast-paced events happening each month, the team needed a way to keep proposals, communication, and payments consistent across all locations.
But their legacy event system was rigid, outdated, and disconnected.
“What we used before was very rigid, visually unappealing, lacked interactive functionality, and was difficult to use.” — David Lombardo, CEO and Co-owner
Clunky Systems, Clunky Experiences
Before Tripleseat, Lombardo’s Hospitality Group relied on an event system that clashed with their vision of warm, welcoming hospitality. Proposals lacked polish, the platform was clunky for both staff and clients, and every step of the process felt harder than it needed to be.
Disconnected Communication, Missed Details
Leads Delayed, Payments Disrupted
The legacy system also dragged out critical steps in the booking process. Lead distribution wasn’t streamlined, response times lagged, and payments required extra manual steps. Instead of focusing on hospitality and execution, the team lost valuable hours to operational roadblocks.
Tripleseat has helped us organize our event business across all of our locations while giving our sales managers the tools they need to succeed.
David Lombardo
CEO and Co-owner of Lombardo’s Hospitality
Why Lombardo’s Hospitality Chose Tripleseat & TripleseatDirect
David Lombardo knew their existing system wasn’t meeting the needs of a fast-growing, multi-brand hospitality group. Seeking a better way to manage proposals, communication, and payments, he began looking for a modern, all-in-one event management platform.
“I went out in search of something else. And that’s where I came across Tripleseat, and we’ve been using Tripleseat now for about 7 years.” — David Lombardo
More recently, Lombardo’s adopted TripleseatDirect, giving guests the power to book instantly online. The addition of direct booking created a faster, more seamless guest experience while freeing the team from repetitive, manual tasks.
The team chose Tripleseat because it allowed them to:
- Centralize proposals, communication, and payments
- Scale efficiently across multiple brands and venues
- Provide guests with a polished, professional booking experience
The Solution:
A Centralized Event Command Center
The implementation of Tripleseat profoundly transformed Lombardo’s Hospitality Group’s operations, enabling them to manage a high volume of diverse events with unprecedented ease and confidence. From busy seasons like May and June (averaging 60+ events per month) to steady months with 30+ events, Tripleseat provides the organizational backbone.
Professional, Branded Proposals
Tripleseat made it possible for Lombardo’s Hospitality to deliver proposals that were more visually engaging and easier to use, reflecting the quality and style of their hospitality brands.
Unified Team & Guest Communication
With Tripleseat’s shared calendar, event discussion threads, and Outlook email logging, all communication is captured in one place — ensuring no details are missed and response times are faster.
“It’s our one-stop shop for ensuring seamless, real-time coordination across locations. It’s a great data set of communication and dialogue… to ensure we’re not missing anything.” — David Lombardo
TripleseatDirect eliminates the need for time-consuming manual quoting and payment processes. For low-touch events, the system automatically generates orders, processes charges, and produces BEOs for the kitchen.
“I don’t have to sit there and build everything. Everything is done for you and populated… the charges happen, and you’re just hitting print on a BEO and giving it to your chef.” — David Lombardo
The Results:
Time Saved, Teams Empowered, Guests Impressed
With Tripleseat, Lombardo’s has transformed how it manages events across multiple brands:
- A centralized calendar that David Lombardo considers “where my life lives” and “our one-stop shop” for organizing events
- Streamlined communication across brands, staff, and clients
- Direct booking that elevates the guest experience and frees staff time
- Confidence handling volume — 60+ events in peak months and 30+ in steadier months
Lessons for Other Hospitality Groups
Lombardo’s success shows how hospitality operators can benefit from a platform built specifically for events. With Tripleseat and TripleseatDirect, groups gain:
- Efficiency for teams: fewer manual tasks, more time focused on execution
- Consistency for brands: professional proposals and centralized workflows
- Convenience for guests: simple, direct booking and clear communication
- Trusted by Starr, Stoney Creek Hospitality, Tao Group, and 20,000 more venues worldwide.
Let’s Grow Your Events Business
The best event teams in hospitality run their business on Tripleseat. See what it can do for yours.