Case Study:
How Brindisa Tapas Used Tripleseat to Simplify Multi-Site Event Management
The Challenge:
Managing High-Volume Events Across Multiple Venues
Brindisa Tapas brings the authentic flavors of Spain to London through six bustling locations. The restaurants cater to both social and corporate guests seeking memorable dining experiences and are popular for their lively atmosphere and diverse menu.
Before adopting Tripleseat, the Brindisa team struggled to manage growing event volumes across multiple venues. Manual systems created inefficiencies in communication, coordination, and reporting, making it difficult to track leads, manage bookings, and analyse performance data.
With an average of 15–20 events per month per site—and double that during peak seasons—Brindisa needed a centralised system to keep event details organised and ensure seamless communication between teams.
Disjointed Event Management
Previously, Brindisa relied on manual processes and separate tools to handle event inquiries, proposals, and coordination. This disjointed approach often led to lost details, inconsistent follow-ups, and delays in communication between departments.
Data Gaps
Without a unified reporting system, the team couldn’t easily track lead sources or measure conversion rates. Understanding booking trends and revenue performance required time-consuming manual work that made data-driven decisions nearly impossible.
System That Didn’t Fit
Brindisa’s previous tools couldn’t adapt to the variety of event types they hosted, from intimate private dining to large-scale corporate clients to full venue buyouts. They needed a solution flexible enough to accommodate custom menus, contracts, and payment workflows.
Why Brindisa Tapas Chose Tripleseat
After evaluating several event management platforms, Brindisa selected Tripleseat for its flexibility, intuitive interface, and ability to unify communication and reporting across multiple venues.
The decision was driven by the need for a system that could streamline event management end-to-end, reduce administrative load, and provide actionable insights for growth. The team appreciated Tripleseat’s hospitality-focused design, which fit perfectly with their multi-site operations.
Key reasons Brindisa chose Tripleseat:
- A single system to manage events across multiple locations
- Customisable proposals and contracts that fit different event types
- Clear communication between front-of-house, kitchen, and reservations teams
- Comprehensive, customisable reporting dashboards
- Simple guest communication tracking for every booking
- Streamlined document sharing and e-signature process
- Dedicated customer support and onboarding from the Tripleseat team
The Solution:
One Streamlined Platform for All Event Operations
Tripleseat provided Brindisa with a unified system that connects every aspect of their event workflow. From capturing leads to final payments, every step now happens in one platform. With Tripleseat, Brindisa’s team can communicate seamlessly across departments, deliver a consistent guest experience, and make smarter business decisions based on real-time data.
Standardized Documents
Tripleseat’s customizable templates simplified proposal and contract creation, ensuring all documents aligned with Brindisa’s brand while remaining flexible for different event types. Guests can review and sign contracts digitally, which means confirmations are quick and effortless.
Clear Coordination
Event details are now organized and visible to all relevant teams. Front-of-house, kitchen, and reservations staff can easily access updated notes, guest preferences, and communication logs, reducing miscommunication and saving hours in coordination each week.
Real-Time Insights
“I love the Tripleseat reporting features,” said Barros. Seeing lead conversions, revenue contributions, and booking patterns helps the Brindisa team make decisions that continue to drive bookings and grow the event business.
The Results:
Lessons for Other Restaurants & Event Venues
Multi-location hospitality groups can take valuable lessons from Brindisa’s experience implementing Tripleseat.
- Replace manual systems with a centralized event management platform to save time.
- Use customisable templates for consistent communication and branding.
- Track and analyze lead sources to refine marketing strategies.
- Integrate payment and contract tools to shorten the booking cycle.
- Empower teams with visibility and shared access to real-time event data.
- Trusted by Starr, Stoney Creek Hospitality, Tao Group, and 20,000 more venues worldwide.
Let’s Grow Your Events Business
The best event teams in hospitality run their business on Tripleseat. See what it can do for yours.