Problems Multi-Location Venues Face and Proven Ways to Solve Them

Managing and growing an events program at a single venue is one thing — doing so at multi-location venues simultaneously (and successfully) is quite another. Whether you are a one-spot venue or a multi-location hospitality group with many venues, event management software like Tripleseat can make your life easier.

With that in mind, we’ve outlined a few common problems multi-location event spaces face, and how they can be effectively solved.

Problem: Wrangling Communication Across Venues

Weekly staff meetings or company-wide emails are great ways to keep everyone on top of things at your venue. But when you’re managing multi-location venues and hosting events, it can be hard to maintain solid communication about the numerous fine details. This can lead to misunderstandings and errors not to mention inefficiency and lost time.

Solution: One Place for Event Info

Having a one-stop-shop for managing events makes it easier to keep all of your team members on the same page and in the loop on the latest details. Instead of having to manually disperse relevant information across different management teams via email, platforms like Tripleseat allow anyone involved with events to log onto the system and immediately access the most up-to-date event info.

Problem: Managing a Flood of Events

When you’ve got more than one venue doing private events, your calendars can fill up quickly, especially in busier months (like wedding season and the holidays). But if customer service and lead responses slow down during this time, it can hurt your chances of getting the event confirmed — and having those potential guests rebook down the line.

Solution: Software with Automation

With a cloud-based software solution, you can keep your internal processes the same across all of your venue concepts. And by creating customizable document templates for each location, event managers can easily fill in and book events in case another event manager is out of town or leaves the company. Plus, if your location is booked, you’re able to easily check availability at other locations to potentially book the event elsewhere.

Problem: Keeping Your Cool with Multiple Events

As if events weren’t chaotic enough (with menus, contracts, proposals, oh my!), having to manage multiple venues can make attention to detail that much more crucial for event success. When you’re juggling several simultaneous parties, it’s understandable if you let something fall through the cracks. No matter how on top of things you and your staff are trying to be, the shear amount of details to manage is troublesome.

Solution: Auto-synced Event Details

Tripleseat’s reporting features allow your management team the visibility into what’s going on at each venue location, as well as the company as a whole, without having to check a bunch of different places or merge everything together. Tripleseat’s easy-to-navigate software makes it easy to store all event info in the same place, and easily pull it back up to reference later. Plus, we’ll crunch the numbers for you, so you can ensure customers that their contract, proposal, and payment information are not only accurate but safe and secure as well.

Problem: Sending Consistent Messaging

When your hospitality group includes different venues with different concepts, it can be so much work to maintain a consistent message across all of them — but it’s key to running an efficient and professional business. So, how do you keep each venue on brand without having to reinvent the wheel for every document created?

Solution: Templated Documents and Automatic Communication

You want your guest to know that if they book an event with your restaurant or hospitality group, they’re going to have the same great customer service experience throughout the booking process, so they’ll continue to come back to your different event types. Customizable templates lets you maintain the same minimalist, professional look across all of your documents, with options to add your branded logos or even event options depending on which property or space you’re selling.

Tripleseat Makes Booking and Event Management Easy

Tripleseat has all the features you need to generate event inquiries, manage your events, communicate with customers, and report on it all. Interested in giving it a shot at your venue? Schedule a free demo online.