How to Manage Events While Social Distancing from Clients


Even though the United States is still dealing with the COVID pandemic, and many states are in phases of reopening and reduced capacity at restaurants, event managers are getting event inquiries for 2020 and beyond

But how do you do business in a socially-distanced world while keeping yourself and your customers safe? You can capture leads, organize events, and execute them safely by using these Tripleseat features, partnerships, and tips.

Marketing and leads

Tripleseat allows you to promote your venue digitally, receive inquires, and secure bookings without speaking to anyone face to face. Start by using our lead form in all of your marketing efforts — including emails, social media, and your website

Don’t forget to add or update your listing on the Tripleseat Booking Network venue directory websites — VENUES by Tripleseat and EventUp. With these marketing tools, prospects can submit leads remotely 24 hours a day, seven days a week. And you can use Tripleseat to seamlessly follow up and book the event inquiries with just a few clicks.

Connect with our marketing partnerships and integrations for even more reach. Constant Contact, fishbowl, and Mailchimp provide email marketing tools, reporting, and more. Made Symple is a digital strategy studio that can help your restaurant, hotel, or unique venue grow your digital footprint and your revenue.

Communication, planning, and payments

Once an event is locked in, all of the work and planning can all be done remotely on any device anywhere. Create templates for email communications and documents and customize them for each event with our merge fields, which are snippets of code. This feature allows you to auto-populate your documents with booking information such as contact name, event dates, guest counts, and other important details.

All of the communication and details are saved for your clients in their own dashboard — the Tripleseat Guest Portal. They can access all documents — saved in real-time — and respond to your emails here. No in-person visits are required.

If clients are opting out of site visits, help them get a feel for the look of your private dining rooms and setups with our partners AllSeated and SocialTables; they can help create floor plans and assist with other event planning options.  

When it comes to deposits and final payments, our credit card partners enable your customers to settle their bills with the help of our credit card partners, Clover Connect and Stripe. Both companies provide easy online payment tools that are secure and reliable.

Safety tips and event trends

We’ve been actively reviewing hospitality news and talking to customers throughout the pandemic to find out what safety tips and event trends event managers should know about when running events. Take a look at these resources for the most up-to-date information about live events after lockdown.



Get started today

People still want to hold events, even if they have to adjust to safety protocols and reduced capacity. You can help them successfully plan a successful event while social distancing and Tripleseat can help manage every detail. Not yet a Tripleseat customer? Schedule a demo at a time and date that works for you to learn more about how Tripleseat can help you build and streamline your events and private dining business.

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