Tripleseat Case Study:

Galloping Hill Golf Course

Galloping Hill Golf Course, located in Kenilworth, NJ, is not only home to one of the most challenging 18-hole courses in the area but also to a picturesque Clubhouse ready for hosting life’s most important events. Since 2021, Galloping Hill Golf Course has relied on Tripleseat to seamlessly manage the details, client communication, documents, and payments for social and corporate event business on the property. Through increased efficiency with Tripleseat, Galloping Hill Golf Course has been able to save time, stay organized, and offer an exceptional guest experience to all of its event clients.

Favorite Tripleseat Features

Duplicate Events

When a repeat client comes back saying they want to host a similar or the exact same event as before, Lama loves that Tripleseat allows her to duplicate the documents – contracts and BEOs – from the previous event to the new event. This feature has been a huge time saver and allows Lama to get all final documents over to the client in no time. Why not make accommodating repeat clients as easy as possible?!

Guest Portal

Every venue strives to offer an incredible guest experience, and Lama credits Tripleseat’s guest portal as a feature that helps her accomplish this goal. The Tripleseat guest portal is a professional and branded portal where a client can access event details, documents, discussions, and payments. Lama never has to worry about documents being lost and can always reference the guest portal when in communication with clients.

Sales Reporting

Lama and her team are held to event sales goals, and Tripleseat’s sales reporting helps to show how close they are to the monthly and yearly goals. With all event data located within Tripleseat, Lama can pull a variety of reports to measure various factors around sales activity, leads, contacts, and other financials. Reports can be viewed individually within the Reports tab or at a glance on the main Tripleseat dashboard.

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  • “We’re very impressed with the Tripleseat guest portal. It’s been a game changer for us in terms of communication and document sharing with our clients.”

    Kristina Lama, Director of Sales & Marketing at Galloping Hill Golf Course

Results Using Tripleseat

Increasing Efficiency

One key result since Galloping Hill Golf Course started using Tripleseat to manage their private events program was an immediate increase in efficiency across the board. Their previous system required double entry of event data, which was a method that was not practical as their event volume grew. Tripleseat’s intuitive features put efficiency at the forefront, allowing Lama to spend less time on admin tasks and more time on event execution.

Securing New Business Faster

As prospective clients search for event venues, the businesses that respond back the quickest are the ones that will secure the business first. Tripleseat’s custom email templates allow Lama to answer any type of event inquiry in minutes. These custom email templates allow event managers to select a response based on the request, passing along resources fit for that specific request.

 

 

Enhancing with Integrations

Tripleseat also works with many integration partners, like Merri, to help enhance the customer experience even further. Galloping Hill Golf Course utilizes Merri’s 3D visualization tools to showcase add-ons and enhancements in order to sell larger event packages to clients. These 3D visuals — highlighting anything from floor plans to table settings — can be saved and found within the event in Tripleseat.

Learn more about booking your next private event with Galloping Hill Golf Course here.

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