Tripleseat Case Study: Brindisa Tapas
Brindisa London, brings the authentic taste of Spain to London, operating across six branches.
A variety of event sizes and types
Brindisa Tapas hosts on average between 15-20 events per month across their two London sites, Richmond and Battersea, with that number doubling during peak months. Events can range from large-scale corporate bookers, through to smaller social bookers.
Clear, concise communication
Valeria and her team deal with a large number of events per month, with Tripleseat the guest and team communications are clearly organised. Having all communications between the guest, and separately for the internal teams, front of house to the Kitchen teams in the one-system.
Making business decisions
The team at Brindisa love to better understand where their leads are coming from, booking patterns and focusing on their guest experience. All of this is found in the many varied and customisable reports Tripleseat offers. Allowing the team to make short and longr term business decisions to help grow their event business.
Results using Tripleseat
Flexible and adaptable system
The team were looking for a system that was flexible to match the style of events they host at Brindisa Tapas, from private dining, venue buy-outs and food pre-orders. The proposals are adaptable to their needs, contracts allow for easy signing by the guest, and taking payment via Stripe was key. The business has grown their pre-booked sales since using Tripleseat across their two London sites last Summer.
Streamlined processes
Valeria and the team wanted to move away from clunky manual systems and streamline the process. With multiple teams involved from central reservations, front of house on-site, kitchen teams and the guests Triplseat has streamlined all of this. This helps the team focus on the guest, with Tripleseat taking care of what was manual admin.
Customisable reports
“I love the Tripleseat reporting features” said Valeria. They customisable reports work for you, seeing the leads conversion, revenue contribution and much more is key for the events operations at Brindisa. Using reporting to understand lead sources, booking patterns – allowing Valeria and the wider team to create campaigns to continue to drive bookings.
Using Tripleseat has helped Brindisa Tapas, London to grow their event and private dining business across two locations, “Tripleseat ticks all the boxes” Valeria said.
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