Tripleseat: Setting the Gold Standard in Support


Hospitality and Event Management Software is about more than the features offered. What truly sets a product and company apart is its customer service and support capabilities, and Tripleseat unequivocally outclasses our competitors, creating an unparalleled customer experience from start to finish. With our multichannel support, extensive resources, and industry recognition, Tripleseat has proven to offer the best customer service in the hospitality software industry.

A Multi-Faceted Approach to Support

Tripleseat knows that our customers’ issues don’t adhere to a 9-to-5 schedule. That’s why we offer a comprehensive mix of support channels that cater to our clientele’s varied needs and schedules. Whether it’s a chat, phone, or email service, we ensure that you are heard and assisted in the most efficient way possible.

Live Chat: Real-Time Problem Solving

Waiting for an email response can feel like an eternity in a fast-paced world. Tripleseat’s live chat support is a game-changer for our customers who require immediate assistance. A real human is available to address your questions, troubleshoot issues, or provide advice, offering real-time solutions so you can move forward with your business.

Phone and Email: Personalized and Detailed Support

While chat is great for quick interactions, some issues demand a more in-depth conversation or detailed written guidance. Tripleseat’s phone and email support services offer just that. Each call or email is handled by one of our experienced customer support representatives, ensuring that your concerns are addressed with the level of attention they deserve.

A Library of Resources

Tripleseat understands that education empowers our users. That’s why we built Tripleseat University – an impressive library of online resources and how-to videos that guide you through every step of utilizing our software to its fullest potential. We even offer in-person training sessions and networking events. Whether you’re a beginner with questions regarding basic functionalities or an experienced user looking for advanced tips, Tripleseat University has you covered. 

Industry Recognitions: Awards and Accolades

Recognition from the industry is a testament to a company’s credibility and service quality. Tripleseat is no stranger to this. In May 2023, we received our fifth consecutive APPEALIE SaaS Award win. The SaaS Customer Success Award recognizes companies’ demonstrated excellence in customer outcomes. The APPEALIE Saas Awards are the most selective in software, and winners are chosen based on customer feedback and data. These accolades are more than just trophies; they validate our clients’ trust and satisfaction with Tripleseat’s customer support offerings.

Consistently Outclassing Competitors

When compared to other providers, Tripleseat consistently comes out on top. Whether it’s the speed of response, the range of support options, or the quality of educational resources, we outperform competitors in almost every metric. The exceptional customer reviews and high client retention rates speak volumes about our commitment to customer satisfaction.

Tripleseat is not just about offering high-quality event management software; it’s about creating a customer-centric experience that caters to every need, query, and concern. Our multi-faceted support system, extensive educational resources, and industry accolades collectively make us the epitome of customer service excellence in the hospitality and event management software industry. With Tripleseat, you’re not just buying a product but investing in a service experience that is second to none.

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