Tripleseat has just released a helpful feature, specifically built with our international customers in mind. The 24-hour clock release gives Tripleseat users the option to display times in their account in a 24-hour format instead of the traditional am/pm, 12-hour configuration. Here’s how it works.
By default, all accounts in Tripleseat will displace times in am/pm format until the following steps are completed. First, go to Settings > Preferences, and under General, check off Use twenty-four-hour time.
Once this step is completed, all times will automatically update to the 24-hour format, including:
- Event start and end times
- Event setup and teardown times
- Created at times
- Lead submission times
- Time merge fields*
- Custom time fields
- Direct booking available hours
- Daily digest delivery time options
- Discussion sent times
Please note that the time fields on discussions for past events will not update when the time format is switched to 24-hours. This is because the message is saved as part of the HTML once it’s been sent.
If you have any questions regarding the setup or functionality of our new 24-hour clock feature release, please reach out to your account manager or contact our amazing support team by clicking the Help/Question button at the top, right-hand corner of your Tripleseat page. From there, you’ll be able to enter a support ticket, chat in real-time with a support team member, and find links to training resources like Tripleseat University, FAQs, and our Knowledge Base.