Q2 2021 Tripleseat Feature Releases and Fireside Chat


How is it already the end of August? Time flies when you’re having fun, and here at Tripleseat, we’ve been having a blast putting out new releases all summer long to keep our favorite people — our customers — happy. Let’s dive right in and talk about a few of those releases. You can also watch our pre-recorded feature-release fireside chat video embedded at the end of this blog post.

Event styles update

During the COVID-19 pandemic, many restaurants pivoted their businesses to offer pick-up, delivery, and full-service catering. This trend has only increased since restrictions were lifted, and we want to provide our customers a simple way to organize all of the different types of services they are offering. Enter event styles — a straightforward process of arranging your events as either on-premise, full-service catering, pick-up catering, or drop-off catering. 

Please keep in mind that enabling event styles is a one-time, non-reversible update, so it’s crucial that the correct Tripleseat user for your group makes the final decision to enable or not to enable. This user will be running the update for all locations in your group at once, so please also be sure that all locations are ready. If you check off all of the boxes below, then you are the correct person for the job:

  • Someone who is a decision-maker for all locations in your group
  • Someone who knows which event styles all locations will be using
  • Someone confident that they know which existing offsite/pick-up/delivery rooms and fields should be assigned to each specific event style for all locations

Once you’ve decided to make the jump to event styles, check out our blog post for details on everything you need to know regarding setup and usage.

TripleseatDirect Google integration

We’re excited to launch our new Google integration that allows our users to set a delivery radius for their drop-off and full-service catering orders. This means that you can ensure your staff is able to make all necessary deliveries without worry or confusion. This radius can be applied to both the Tripleseat lead form and the TripleseatDirect booking form.

Setup and use for this release is pretty straightforward; check out our full blog post for more information.

24-hour clock

The 24-hour clock release gives Tripleseat users the option to display times in their account in a 24-hour format instead of the traditional am/pm, 12-hour configuration. Once set-up is complete, all times will automatically update to the 24-hour format, including:

  • Event start and end times
  • Event setup and teardown times
  • Created at times
  • Lead submission times
  • Time merge fields
  • Custom time fields
  • Direct booking available hours 
  • Daily digest delivery time options
  • Discussion sent times

This update is another one that is super simple to activate. Check out this blog post for all the details on the 24-hour clock release.

EventUp & VENUES shared form

For those of you that don’t already know, as a Tripleseat customer, your venue is automatically added to Tripleseat’s Global Lead Network, which consists of our online venue directories, EventUp and VENUES by Tripleseat.

With your Tripleseat subscription, you get a basic listing on both directories. Your listing is a dedicated page about your venue with photos and event options marketed to social and corporate event planners who are searching for the perfect venue for their next event.

This specific update is associated with how you update and edit your listings. Previously, certain items on an EventUp listing could only be edited within EventUp or by a Tripleseat team member. Our goal was to remove these barriers and consolidate everything into a shared form within your Tripleseat settings that can be fully managed by you.

Now when you edit your Tripleseat’s Global Lead Network form within settings, the changes will go live on your EventUp and VENUES by Tripleseat listings simultaneously. This was a big win because in the past it could take up to a day for the two different listings to sync.

Another thing worth noting is that we also removed an internal approval process from our end, which means you have even more control over your listings and changes will be reflected even faster.

Tripleseat’s advanced features marketplace

Our last feature update is all about accessibility. We wanted to offer our customers an easy way to access our subscription-based features.

Now on your dashboard, you’ll find the new Marketplace button towards the bottom of the left-hand menu. By visiting the Marketplace, you can browse through Tripleseat’s available subscription-based features, select which ones you would like to add, enter your billing information and have them activated in your account right away.

Our current subscription-based features include upgraded EventUp and VENUES by Tripleseat listings, advanced reporting, online payments through CardConnect or Stripe, and TripleseatDirect.

Check out our pre-recorded 2021 Q2 Feature Release Fireside Chat below, where we talk about all of these fantastic new features along with a few other sneak peeks. Hope to see you all in September when we talk about more releases coming at you in Q3.

Tripleseat resources

As always, feel free to reach out to your Account Manager or our knowledgeable Support Team with any questions about Tripleseat’s feature releases. You can contact support by clicking the Help/Question button at the top, right-hand corner of your Tripleseat page. From there, you’ll be able to enter a support ticket, chat in real-time with a support team member, and find links to training resources like Tripleseat University, FAQs, and our Knowledge Base.