How Tripleseat Helps Galloping Hill Golf Course Provide Exceptional Events

Between the rolling hills of greenery, versatile event space, and potential for activities, a golf course truly makes for the perfect event venue. While the framework is there, it takes the right team to turn a beautiful property into a place clients seek for memorable event experiences. Enter Galloping Hill Golf Course. Since 2021, Galloping Hill Golf Course has relied on Tripleseat to seamlessly manage the details, client communication, documents, and payments for social and corporate event business. Through increased efficiency with Tripleseat, Galloping Hill Golf Course has saved time, stayed organized, and offered an exceptional guest experience to all of its event clients.

About Galloping Hill Golf Course

Galloping Hill Golf Course, located in Kenilworth, NJ, is not only home to one of the most challenging 18-hole courses in the area but also to a picturesque Clubhouse ready for hosting life’s most important events. Since being built in 1928, the course and facilities have undergone several renovations, creating the state-of-the-art amenities found on the property today. Galloping Hill Golf Course has been managed by KemperSports since 2010. 

Regarding events, Galloping Hill Golf Course brings guests together for social occasions like weddings, bridal showers, birthdays, and anniversaries and for corporate occasions like conferences, team-building activities, and award galas. The Clubhouse boasts the main event space – a modern 300-seat ballroom that can also be portioned in half for groups of 50 to 100. Additional event spaces on the property include the Hill Tavern sports bar and two outdoor terraces overlooking the golf course. Whether you are a couple looking for a wedding venue, a corporate group searching for a meeting space, or a group of golf enthusiasts wanting to book a golf outing event, Galloping Hill Golf Course will be the perfect fit.

We spoke with Kristina Lama, Director of Sales & Marketing at Galloping Hill Golf Course, about her experience using Tripleseat to manage an average of 30-50 private events per month at the property.

Before Tripleseat

Before using Tripleseat, Galloping Hill Golf Course had been using a competing platform that often required redundant entry of information, and that was unable to keep up with the growing sales objectives at Galloping Hill Golf Course. The process with this previous system became time-consuming, and it was time to find a solution that would evolve with the thriving private events program.

How Tripleseat helps

Tripleseat helps Galloping Hill manage every stage of the event planning process, from starting the conversation with an incoming lead to executing the final event. Tripleseat makes it easy to create contracts, event orders, and invoices for each event they manage. In minutes, Galloping Hill can send all documents and notes externally to clients and internally to staff members using Tripleseat’s discussions. Since Tripleseat is a cloud-based platform, document updates can be made and reflected in real-time.

When it comes to her favorite Tripleseat features, Lama loves the fact that Tripleseat allows events to be duplicated. Galloping Hill Golf Course hosts many recurring group events with minor differences, so it’s easy for Lama to copy the same details from a past event into a future one. Lama describes how this has been a lifesaver because of how much time it saves. Who doesn’t love a happy repeat client?

Another feature that Lama highly appreciates is the Tripleseat guest portal. If you want to give your clients a professional and branded experience from start to finish, the guest portal is the answer. The portal is where clients can access all event details – from documents to discussions and payments. This centralized portal ensures that the client can see all the important documents and communications that Lama has shared throughout the planning process. 

As the private events program at Galloping Hill Golf Course continues to grow, sales goals must be closely monitored on a monthly and yearly basis. This is where Tripleseat’s reporting comes into play, as reports are made based on all the event data within Tripleseat. Sales goals can be found at a glance on the Tripleseat dashboard, showing Lama and her team the progress they have made thus far toward their goals. Tripleseat offers a variety of reports to measure various factors around sales activity, leads, contacts, and other financials. 

Results with Tripleseat

Since Galloping Hill Golf Course moved over to Tripleseat, Lama says efficiency has increased across the board, which has helped drive even more revenue. The prior challenge of time-consuming double entry was immediately solved with Tripleseat’s intuitive tools. Tripleseat’s efficiencies help Lama and her team consistently deliver exceptional results to event clients.

Now that Galloping Hill is able to respond to new leads so quickly, they increase the likelihood of securing business faster. As prospective clients search for event venues, Tripleseat’s communication tools help Galloping Hill be the first to reply and get the conversation going. As events make their way through the planning process faster with increased efficiency, handling more event business at once is easier. 

Tripleseat also works with many integration partners, like Merri, to help enhance the customer experience. Galloping Hill Golf Course uses Merri’s 3D visualization tools to showcase add-ons and enhancements in order to sell larger event packages to clients. These 3D visuals can be saved and found within the event in Tripleseat.

Future Plans

Galloping Hill Golf Course anticipates an increase in overall events. They have felt the impact of an increase in corporate events as businesses gather together for overdue meetings and holiday parties. Social events should also increase as more families and friends come together to celebrate with larger guest counts. Click here to learn more about booking your next private event with Galloping Hill Golf Course.

Get the Complete Event Management Solution

Are you ready to grow your event business? Schedule a Tripleseat demo to take a closer look at our event management features.