Tripleseat University (TSU)

Tripleseat University FAQs

• What is Tripleseat University (TSU)?

  Tripleseat University (TSU) is a suite of free, professional certifications designed to develop confident, high-performing event teams. Through structured learning paths and hands-on product training, TSU empowers both new and experienced users to master Tripleseat and grow their careers in hospitality and events.

• Who should enroll in Tripleseat University?

  TSU is ideal for everyone from brand-new hires needing onboarding training to experienced event managers looking to learn advanced features. It is also highly recommended for venue administrators who need to understand backend settings and reporting.

• Is Tripleseat University only online?

  While the primary TSU platform is online and self-paced, Tripleseat also offers “TSU Classroom,” providing in-person training sessions and networking opportunities in various cities. Learn more.

• How do I access Tripleseat University?

  Users can typically access TSU resources directly through their main Tripleseat dashboard under the “Help” or “Resources” tab, or by visiting the dedicated portal.

• Is there a cost to attend Tripleseat University?

  Access to standard online Tripleseat University content is generally included complimentary with your active Tripleseat subscription. Special events, such as in-person “TSU Classroom” sessions or specialized certifications, may have separate registration fees.

• Can I track my team’s progress in TSU?

  If you are a venue admin, you may have access to reporting tools that allow you to see which team members have completed specific training modules to ensure everyone is fully onboarded.

• What kind of content is available in TSU?

  The university offers a wide range of content, including:

  • New User Training: Basics of navigation, creating leads, and managing bookings.
  • Advanced Features: Deep dives into reporting, customized documents, and API integrations.
  • Role-Based Learning: Tailored paths for event managers, chefs, or general managers.
  • Webinars: Recordings of live training sessions on specific topics.
  • In-Person: Collaborative opportunities to become a “power user” and to network with peers.
• Are the courses leveled?

  Yes. TSU training is often broken down into levels (e.g., Level 1 for basics, Level 2 for intermediate workflows, and Level 3 for advanced admin configurations) to help users progress logically through the software’s capabilities.

• How long does it take to complete the training?

  Training is self-paced. A basic new user can often complete essential training in a few hours, while mastering advanced admin features may take longer depending on the complexity of your venue’s setup.

• What if I have questions that aren’t covered in the TSU videos?

  If TSU content doesn’t resolve your issue, you can access the Tripleseat Knowledge Base for written articles or contact the standard Tripleseat Support team directly through your dashboard for personalized assistance.

• I forgot my login information for TSU. What should I do?

  Your TSU login is typically linked to your main Tripleseat credentials. If you cannot log in, use the “Forgot Password” link on the Tripleseat login page or contact your venue account manager to reset your access.

• How do I sign up for TSU Classroom?

  To sign up for an in-person TSU Classroom, visit the Event Calendar.