Tripleseat University (TSU)

Professional Certifications That Elevate Teams, Careers, and the ROI of Your Tripleseat Investment

We combine engaging online courses with dynamic in-person experiences to give you the best of both worlds — practical, personalized training paired with real-world inspiration from the hospitality community. Whether you’re onboarding new staff, refining your event flow, or optimizing reporting and automations, TSU delivers the tools and insights you need to plan smarter and execute flawlessly.

How to Attend TSU

How to Attend TSU

Get Certified Online

Flexible, self-paced online courses for busy hospitality professionals.
Learn on your own schedule — whether you’re onboarding new staff, exploring specific features, or refreshing your Tripleseat knowledge.


Why You’ll Love It

  • Self-Paced Courses
    Access an entire library of video tutorials and interactive modules — available 24/7.

  • Role-Based Learning
    Choose tailored learning paths for Event Managers, Chefs, GMs, and Owners so you focus only on what matters most to your role.

  • Earn Certifications
    Showcase your expertise with official TSU certificates — perfect for your professional profile or resume.

Stay Sharp with Live Coaching

Stay sharp with live and on-demand webinars led by hospitality pros.
Perfect for anyone who wants to stay ahead on industry trends, get expert answers in real time, and learn best practices straight from seasoned professionals.


Why You’ll Love It

  • Live Expert Interaction
    Don’t just watch — participate. Ask your questions during live Q&A segments and get instant answers from Tripleseat and industry specialists.

  • Beyond the Software
    Explore a full lineup of topics — from Tripleseat feature deep-dives to hospitality best practices and real-world insights.

  • On-Air or On-Demand
    Can’t join live? Catch up anytime with our complete archive of recorded webinars packed with valuable tips and takeaways.

Master the Platform In Person

Hands-on learning and face-to-face collaboration that goes beyond standard training.
Perfect for anyone who thrives in a live, interactive environment — connect directly with Tripleseat experts and industry peers for an immersive, high-value learning experience.


Why You’ll Love It

  • Expert-Led Training
    Get direct answers to your toughest questions from the people who know Tripleseat best.

  • Actionable Strategies
    Participate in real-world workshops that translate immediately into results for your venue.

  • Invaluable Networking
    Share success stories and build lasting connections with other top-tier event professionals in your region.

Why Tripleseat University Matters for Event Professionals?

  • Industry-Recognized Credentials: Learners earn certifications that demonstrate expertise with the leading event management platform—building credibility and unlocking career mobility.
  • Clear Skill-Building Paths: From core platform fundamentals to specialized Hotel, Tickets, and Floorplans training, TSU supports continuous professional growth.
  • Confidence in Daily Workflows: Certified users work smarter, reduce mistakes, and deliver higher-quality experiences for guests and clients.

Why Tripleseat University Matters for Operators & Leaders?

  • Faster Onboarding & Reduced Ramp Time: TSU gives new hires a clear, guided way to learn the platform—accelerating productivity and reducing training strain on managers.
  • Stronger, More Consistent Teams: Standardized training ensures every employee follows best practices, boosting team alignment and performance.
  • Maximized platform ROI: As adoption deepens and workflows improve, teams unlock the full value of Tripleseat—at no additional cost.

Ready to Turn Expertise into Revenue?

Secure Your Spot at Tripleseat University Today

Whether you choose our dynamic in-person sessions or our immersive online track, you’ll gain direct access to the expert strategies that drive hospitality success. We move beyond the basics to help you:

  • Drive Demand: Master marketing best practices and advanced lead generation.

  • Maximize Value: Learn the secrets to upselling and crafting standout proposals.

  • Optimize Operations: Deepen your knowledge of Tripleseat features, reporting, and automation.

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Tripleseat University FAQs

  • Tripleseat University (TSU) is a suite of free, professional certifications designed to develop confident, high-performing event teams. Through structured learning paths and hands-on product training, TSU empowers both new and experienced users to master Tripleseat and grow their careers in hospitality and events.

  • TSU is ideal for everyone from brand-new hires needing onboarding training to experienced event managers looking to learn advanced features. It is also highly recommended for venue administrators who need to understand backend settings and reporting.

  • While the primary TSU platform is online and self-paced, Tripleseat also offers “TSU Classroom,” providing in-person training sessions and networking opportunities in various cities. Learn more.

  • Users can typically access TSU resources directly through their main Tripleseat dashboard under the “Help” or “Resources” tab, or by visiting the dedicated portal.

  • Access to standard online Tripleseat University content is generally included complimentary with your active Tripleseat subscription. Special events, such as in-person “TSU Classroom” sessions or specialized certifications, may have separate registration fees.

  • If you are a venue admin, you may have access to reporting tools that allow you to see which team members have completed specific training modules to ensure everyone is fully onboarded.

  • The university offers a wide range of content, including:

    • New User Training: Basics of navigation, creating leads, and managing bookings.
    • Advanced Features: Deep dives into reporting, customized documents, and API integrations.
    • Role-Based Learning: Tailored paths for event managers, chefs, or general managers.
    • Webinars: Recordings of live training sessions on specific topics.
    • In-Person: Collaborative opportunities to become a “power user” and to network with peers.
  • Yes. TSU training is often broken down into levels (e.g., Level 1 for basics, Level 2 for intermediate workflows, and Level 3 for advanced admin configurations) to help users progress logically through the software’s capabilities.

  • Training is self-paced. A basic new user can often complete essential training in a few hours, while mastering advanced admin features may take longer depending on the complexity of your venue’s setup.

  • If TSU content doesn’t resolve your issue, you can access the Tripleseat Knowledge Base for written articles or contact the standard Tripleseat Support team directly through your dashboard for personalized assistance.

  • Your TSU login is typically linked to your main Tripleseat credentials. If you cannot log in, use the “Forgot Password” link on the Tripleseat login page or contact your venue account manager to reset your access.

  • To sign up for an in-person TSU Classroom, visit the Event Calendar.