Inefficient Operations

Prior to using Tripleseat Hotels, some Springboard properties used an alternative sales and catering system on the market, while most properties tracked activity with Microsoft Outlook and OPERA’s Property Management Solution. Outdated processes and unintegrated solutions required manual data entry and inefficient time management. 

Missing Accountability

Springboard Hospitality was challenged by a lack of organization across the company prior to using Tripleseat Hotels. Their legacy solutions lacked modern features to manage group business and track sales activity which left them with a lack of accountability and cohesion across internal departments.

Lack of Data and Reporting

Prior to using Tripleseat Hotels, there was no easy way to look back at past business and the lack of data and reporting was a critical challenge. Because Springboard Hospitality had siloed systems that required a lot of data entry, their reporting was only as good as the inputted data and building reports was also a manual process.

Streamlined Group Business

Tripleseat Hotels provides GRC (Guest Room Control), robust event management features, and an integration with OPERA’s Property Management System. This versatility streamlined  group business by allowing Springboard Hospitality to manage both room blocks and stand-alone private event bookings for the different spaces across their properties.

Solved Accountability

Robust Reporting

Tripleseat Hotels provides Springboard Hospitality insightful reports for sales activity, event business, financials, and historical data that they then use to make strategic decisions as well as share insights with internal stakeholders and property owners.