Lombardo’s Hospitality Group operates four distinct brands that exemplify innovation and service — Off the Vine Catering—specializing in bespoke menus for weddings, corporate events, proms, and galas; Bardo’s Bar Pizza—with two Massachusetts locations, one situated in a brewery as a full-service restaurant and the other operating as a mobile food truck; and Spitfire BBQ Catering. With dozens of diverse and fast-paced events happening each month, the team needed a way to keep proposals, communication, and payments consistent across all locations.
But their legacy event system was rigid, outdated, and disconnected.
“What we used before was very rigid, visually unappealing, lacked interactive functionality, and was difficult to use.” — David Lombardo, CEO and Co-owner
Before Tripleseat, Lombardo’s Hospitality Group relied on an event system that clashed with their vision of warm, welcoming hospitality. Proposals lacked polish, the platform was clunky for both staff and clients, and every step of the process felt harder than it needed to be.
The legacy system also dragged out critical steps in the booking process. Lead distribution wasn’t streamlined, response times lagged, and payments required extra manual steps. Instead of focusing on hospitality and execution, the team lost valuable hours to operational roadblocks.
David Lombardo knew their existing system wasn’t meeting the needs of a fast-growing, multi-brand hospitality group. Seeking a better way to manage proposals, communication, and payments, he began looking for a modern, all-in-one event management platform.
“I went out in search of something else. And that’s where I came across Tripleseat, and we’ve been using Tripleseat now for about 7 years.” — David Lombardo
More recently, Lombardo’s adopted TripleseatDirect, giving guests the power to book instantly online. The addition of direct booking created a faster, more seamless guest experience while freeing the team from repetitive, manual tasks.
The team chose Tripleseat because it allowed them to:
The implementation of Tripleseat profoundly transformed Lombardo’s Hospitality Group’s operations, enabling them to manage a high volume of diverse events with unprecedented ease and confidence. From busy seasons like May and June (averaging 60+ events per month) to steady months with 30+ events, Tripleseat provides the organizational backbone.
Tripleseat made it possible for Lombardo’s Hospitality to deliver proposals that were more visually engaging and easier to use, reflecting the quality and style of their hospitality brands.
With Tripleseat’s shared calendar, event discussion threads, and Outlook email logging, all communication is captured in one place — ensuring no details are missed and response times are faster.
“It’s our one-stop shop for ensuring seamless, real-time coordination across locations. It’s a great data set of communication and dialogue… to ensure we’re not missing anything.” — David Lombardo
TripleseatDirect eliminates the need for time-consuming manual quoting and payment processes. For low-touch events, the system automatically generates orders, processes charges, and produces BEOs for the kitchen.
“I don’t have to sit there and build everything. Everything is done for you and populated… the charges happen, and you’re just hitting print on a BEO and giving it to your chef.” — David Lombardo
With Tripleseat, Lombardo’s has transformed how it manages events across multiple brands:
Lombardo’s success shows how hospitality operators can benefit from a platform built specifically for events. With Tripleseat and TripleseatDirect, groups gain:
If your current system feels rigid, disconnected, or time-consuming, it may be limiting your growth and guest experience.
Tripleseat helps hospitality groups like Lombardo’s unify operations, save hours of work, and deliver memorable events. And with Tripleseat Direct, you can give guests the power to book events online instantly—no back-and-forth, no delays.
Request a demo today to see how Tripleseat can transform your event operations. Interested in TripleseatDirect? Let’s chat about how you can add it to your Tripleseat platform.