Past tech was unreliable and inefficient

Prior to using Tripleseat, Land & Sea Dept. was hindered by highly inefficient and potentially risky technology. Using Google Docs was time-consuming and information had the potential to get lost.

Event operations needed team alignment

Because Land & Sea Dept. has a unique and diverse suite of restaurants, their team was challenged to execute detailed and complex operations for events.

Guest experience was crucial 

Land & Sea Dept. was faced to accommodate all sorts of event scenarios for their guests in their various high demand locations. Their event and catering success depended on providing an excellent guest experience.

Efficient Event Experience

Tripleseat creates a clean and understandable interface for both the team at Land & Sea Dept. and their customers. Using TripleseatDirect lead forms, the process of self-service group reservations and event booking at all of Land & Sea Dept.’s locations has become easy for all to use.

Effective Teamwork

Cloud-based Tripleseat allows the Land & Sea Dept. team to stay nimble and succeed operationally. Tripleseat’s communication features and content templates are crucial and enormously time-saving for what Cook says are “endless scenarios across all restaurants.”

Awesome Guest Experience

Land & Sea Dept. adopted the TripleseatDirect feature in several of their restaurants to empower their guests to make group reservations on premise, directly order catering, or book an in-house private event. The experience for customers is very clear and seamless.