Tripleseat Case Study: Hakkasan, Mayfair

The guest experience

The Hakkasan customer is looking for an enhanced dining experience and what goes along with this is the booking element. The Hakkasan team has seen the guest experience elevated since using Tripleseat, from speed of enquiry, professional documentation and communication.

The whole team on the same page

With Tripleseat Amy and her team all have access, and with Tripleseat’s integration with SevenRooms the team has a macro-view of all their spaces. The Kitchen team are also kept updated, from function sheets to taking payments via Stripe – and being web-based the team can do this from anywhere!

Making business decisions

The team at Hakkasan love to dive into the data to make both day-to-day tactical business decisions as well as planning longer terms for key-events. They harness the customisable reports in Tripleseat to manage their team performance and overall business performance and action this to drive their event business.

An array of events

The team at Hakkasan, Mayfair host an array of events across their private dining and hire spaces. From corporate events, movie premiers and Wedding breakfasts. Amy and her team operate over 200 events per month across their London locations. Amy loves having nurturing corporate relationships with local businesses to create memorable events. The effecencies of Tripleseat ensure relationships are nurtured encouraging repeat bookings.

Efficiency

Amy was looking for a one-stop shop, a system that did away with multiple, often manual processes and Tripleseat was the answer to this, encompassing all elements. Tripleseat made the complex simple for Amy and her team, and beyond. From the front of house, back of house and guest – the entire expereince has been enhanced.

Reporting

Amy’s favourite feature of Tripleseat is the reporting element, which she uses everyday. From tracking her own teams performance, through to driving covers and making key business decisions. The customisable reports in Tripleseat allows Amy to make key decisions to drive her event business forward, such as reducing minimum spends.