Case Study: How Greco Entertainment Group Doubled Event Volume & Revenue with Tripleseat

Key Results at a Glance

Faster lead response: Now reply to new event inquiries in under 2–3 hours, compared to 24–48 hours previously, helping secure more bookings.
Event volume nearly doubled: Streamlined processes enabled the team to increase private event volume by almost 100%.
Revenue per event dramatically increased: What once took ~$25K in monthly event revenue is now achieved with just one or two events thanks to increased volume and efficiency.
Expanded revenue opportunities: Growth of private event offerings, including a new speakeasy venue and a catering department, adding new revenue streams.

The Challenge: Managing Rapid Growth Without Losing Control

Greco Entertainment Group operates acclaimed venues Fia and Fia Steak in Santa Monica, California. Known for their elevated dining experiences, both venues cater to private and corporate events with the goal of creating bespoke experiences for high-end clientele. They have experienced significant growth in the last two years, which has added a significant revenue stream to their business.

Before adopting Tripleseat, the team faced growing pains in managing their expanding private events program. Manual communication processes, inconsistent client tracking, and limited visibility into event performance made it difficult to scale efficiently.

As Fia and Fia Steak’s private event business grew, so did the complexity of managing multiple venues, clients, and event types. The team needed a way to keep up with rising demand without sacrificing service quality.

Disjointed Event Management

The events team juggled dozens of inquiries weekly but lacked a centralized platform to track progress. Manual tracking meant critical details were often buried in email chains or spreadsheets, which made it hard to coordinate effectively across departments.

Data Gaps & Missed Opportunities

Without historical event data at their fingertips, staff struggled to replicate successful experiences for repeat clients. Important client preferences, menu details, and past bookings were stored in fragmented documents, slowing response times and limiting personalization.

Inefficient Lead Response

Responding to new inquiries could take up to 48 hours, a delay that often resulted in lost business. The team needed a faster, more reliable system to manage communications and keep leads engaged.

“From where we started – the estimate was around $25k a month in events, and now we do that in one event. We have blown events out of the water, and Tripleseat has been a large part in allowing us to do that”

Brendy Scheerer — Director of Events at Greco Entertainment Group

Why Greco Entertainment Group Chose Tripleseat

With event demand growing rapidly, the team sought a platform that could handle communication, booking, and reporting all in one place. After evaluating several solutions, Tripleseat stood out for its intuitive design and event-specific functionality.

Greco Entertainment Group was particularly drawn to Tripleseat’s customer relationship management (CRM) tools, automation features, and goal-tracking dashboards that supported both scalability and accountability.

They chose Tripleseat because it provided:

A single source of truth for all event communications
Seamless CRM functionality to track repeat clients
Email templates that cut response time dramatically
Dashboards and reports for sales goal tracking
Streamlined banquet event order (BEO) creation and duplication
Team-wide visibility into event discussions and planning notes
Tools to manage multiple venues under one platform
Easy onboarding and ongoing support from Tripleseat’s team

The Solution: Streamlined Event Operations Across Every Venue

Tripleseat provided the centralized, user-friendly platform Greco Entertainment Group needed to run multiple high-volume venues efficiently. The system automated manual tasks, unified communication, and made it easy to duplicate successful event setups in minutes.

Streamlined Client Management

Using Tripleseat’s CRM, the team now tracks client history and preferences, enabling them to deliver personalized experiences for every repeat guest. As Scheerer shared, copying past BEOs takes just minutes, making it easier than ever to maintain consistency and accuracy across events.

Faster, Smarter Communication

Custom email templates built within Tripleseat allow the team to respond to new leads in under three hours. The team especially loves to create templates for every potential event type that comes their way to use when answering new leads. Additionally, Tripleseat’s Discussions feature keeps all correspondence in one place, which eliminates confusion and allows the entire team to stay informed throughout the planning process.

Goal Tracking & Reporting

Tripleseat’s sales goal tracking and reporting tools give Scheerer and Greany real-time insights into performance and the ability to set, monitor, and reach private event sales goals. The dashboard clearly shows progress toward targets, providing a quick snapshot of progress and helping the team stay focused and accountable while scaling operations.

The Results: Doubling Event Volume & Revenue

Since implementing Tripleseat, Greco Entertainment Group has seen a dramatic increase in efficiency and profitability. Their private events program has nearly doubled in size, becoming one of the company’s most lucrative revenue streams.

Increased event volume by nearly 100%
Reduced average lead response time from 24–48 hours to under 2‒3 hours
Hosted up to nine events simultaneously across venues
Grew monthly private event revenue from $25K to more than double per month
Added new revenue streams through catering and an exclusive speakeasy venue
Improved repeat business through CRM-driven personalization

Lessons for Other Restaurant & Hospitality Venues

Other hospitality groups can take inspiration from Greco Entertainment Group’s journey with Tripleseat. Their results show that efficiency and personalization can scale together.

Centralize all event communication to prevent details from falling through the cracks.
Use CRM data to create consistent, high-quality experiences for repeat clients.
Implement automated email templates to improve response times and win more business.
Set measurable sales goals and monitor them directly within your event platform.
Use reporting tools to make informed decisions as your private event program grows.

Ready to Simplify Event Management?

Is your event management system slowing you down? Many venues struggle to keep up with growing demand while maintaining client satisfaction. Tripleseat helps hospitality teams streamline operations, improve communication, and boost revenue through one streamlined platform.

Request a demo today to see how Tripleseat can help your venue scale.

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