Tripleseat Case Study: Bentley’s Oyster Bar & Grill

Capturing new leads

Bentley’s primary event and private dining customer is the corporate booker and Kathryn receives lead enquires from event planners and assistants which require quick responses, with Tripleseat her and team can respond promptly and professionally.

Managing event details

With Tripleseat Kathryn and her team all have access from FOH to BOH they are all up-to-date on the details of the events – from function sheets, to taking payments via Stripe – and being cloud-based the team can do this from anywhere!

Nurturing customer relationships

The team across the Corrigan Collection have a strong focus on customer retention, tapping into Tripleseat’s CRM functionality to ensure they know their customers, nurture the relationship and create repeat customers and bookings.

Organised

The team at Corrigan Collection handle on average up to 50 events per month across five venues in London and Dublin. Kathryn loves being able to see where her customers, who are primarily corporate bookers, are booking across their venues and nurturing relationships. Having access to their booking history, spend and frequency is key for Kathryn in her role, and all of this is in Tripleseat.

Efficiency

Kathryn users the full of array of Tripleseat features, with her favourite being diary management and colour coding. Using a calendar view across the venues allows her and team to have a colour-coded view based on the status of each event – from enquiry, tentative to booked. Allowing the entire team from FOH to BOH to plan and execute flawlessly.

Converting leads

Kathryn’s clients are looking for speed of response, and she credits Tripleseat in turning enquires into confirmed events due to its ease of use. With all customer communications captured in Tripleseat it makes it easy for the team to know where everything’s at and pick-up and continue the conversation – being cloud-based the team can do it from anywhere!