Key Results at a Glance
Centralized all event details—from leads to contracts—in one platform
Easily managed high event volume with clear calendars and workflows
Proved the value of events using built-in reporting and visibility
Belles Beach House is a tropical-inspired restaurant and event venue located in the heart of Los Angeles. Its laid-back vibe and tiki aesthetic attracts both local patrons and private event clients looking for a unique coastal atmosphere. Despite being a relatively new venue, Belles has quickly become a go-to destination for social and corporate gatherings.
Before adopting Tripleseat, Belles Beach House faced challenges managing multiple event requests, client communications, and back-of-house coordination—all while running a high-volume restaurant operation. As an events team of one, Courtney struggled to keep track of inquiries, event details, and reporting using a mix of spreadsheets and email threads.
As event demand grew, Belles Beach House needed a better way to manage inquiries, streamline communication, and stay organized. Handling 25–30 events each month required a centralized system that could support the entire process from lead capture to event execution.
Leads arrived through multiple channels, including social media, phone calls, and emails. Without a single platform to capture and organize them, Courtney spent significant time tracking inquiries manually, often risking missed opportunities.
Coordinating event details between front-of-house and back-of-house teams was cumbersome. Important updates could easily get lost in email chains, leading to confusion during setup and execution.
Courtney had to compile event and revenue reports manually, taking hours each month. This process made it difficult to provide upper management with timely insights into lead conversion, event performance, and ROI.
When evaluating solutions, Belles Beach House needed a platform that could centralize event management, improve visibility, and simplify daily operations. After reviewing several tools, Tripleseat stood out for its ease of use and hospitality-specific functionality.
The decision came down to three main factors: scalability, simplicity, and reporting. Courtney wanted a solution that could grow with the venue, streamline repetitive tasks, and make data easily accessible.
Key reasons Belles Beach House chose Tripleseat:
Tripleseat provided Belles Beach House with an all-in-one solution to manage every aspect of the event lifecycle. From the moment an inquiry came in, Courtney could convert it into a confirmed event and track all communication, documents, and updates in one place.
Using Tripleseat’s lead form embedded on their website, Belles captures all event inquiries automatically. Leads flow directly into the platform, where Courtney can instantly convert them into active events with a single click.
With built-in messaging and document sharing, both front-of-house and back-of-house staff stay informed. Everyone involved in the event has access to the latest updates, reducing miscommunication and maintaining flawless execution.
Tripleseat’s reporting features allow Courtney to generate detailed summaries of event performance, leads, and revenue. She can now share accurate data with management in minutes rather than hours.
Since implementing Tripleseat, Belles Beach House has transformed how it manages private events. What once felt overwhelming is now streamlined, organized, and efficient.
As a one-person events team, Courtney has complete visibility into every event detail, from inquiry to execution. With clear communication channels and automated workflows, she can focus more on creating memorable experiences rather than administrative tasks.
Belles Beach House’s success offers valuable takeaways for other restaurant-based event venues.
Are you spending too much time chasing leads, managing spreadsheets, and coordinating between teams? Tripleseat helps venues like Belles Beach House centralize event operations, improve communication, and grow private event revenue.
Request a demo today to see how Tripleseat can streamline your event management from inquiry to execution.
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