AI and the Future of Hospitality: Our Tripleseat Vision
As Chief Product and Technology Officer at Tripleseat, I’m thrilled to share an update on one of the most exciting shifts in technology we’ve seen in decades: Artificial Intelligence (AI).
At Tripleseat, we understand that technology is defined by cycles of profound change. Many of us recall the seismic impact of the personal computer, the ubiquity of the internet and email, the fundamental shift to SaaS software, and the rise of mobile technology. Each shift presented a massive opportunity. In fact, Tripleseat itself was born out of the shift to SaaS, recognizing how cloud-based software could better serve the unique needs of the hospitality industry.
Today, we stand at the precipice of the AI era. Like those before it, this is not just a trend—it’s a fundamental opportunity to innovate and elevate the experience we deliver to our customers.
Our focus at Tripleseat has always been anchored in our core Hospitality DNA: helping venues grow their business and, most importantly, take exceptional care of their customers. When we think about AI, we look beyond the hype. Our idea of AI is certainly not simply sticking a generic chatbot onto the software and calling it a day.
Our vision is focused on solving real, measurable problems for our users. We want to empower you by relentlessly automating the mundane. Imagine the hours saved when routine tasks—like generating initial quotes, drafting follow-up emails, or compiling basic reports—are handled by smart, invisible automation. This frees up your most valuable resource—your team—to focus on what truly matters: the personal connection, the creative details, and the genuine warmth required to create wonderful, memorable experiences for your customers.
Furthermore, we are exploring workflows that were previously thought to be impossible. Consider the possibilities: what if you could automatically generate a custom, personalized video proposal for a customer directly from the platform, complete with context-specific venue shots and a tailored voiceover? This is the level of innovation we aim to achieve.
It’s an incredibly exciting time. We are not just looking at how AI can incrementally improve our current platform; we are imagining and building entirely new capabilities that redefine what’s possible in event management.
We are deeply committed to leading this charge with a focus that remains distinctly human-centric and service-oriented. We warmly welcome you to join us on this journey as we build the next generation of hospitality technology together.