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Two Chicks, Three Seats Episode 26: The Impact of Third-Party Delivery Services in the Hospitality Industry


Oct 23, 2020

Rachel Calkins

Oct 23, 2020

Tripleseat's Two Chicks, Three Seats Podcast


Third-party delivery services entered into the restaurant scene years ago with the goal of taking the delivery process off the shoulders of restaurants. More recently though, these third-party giants have made headlines for the frustrations that they have caused restaurants, making everyone wonder if they are really worth the cost. Now that the COVID-19 pandemic has put restaurants in an even tighter financial position, could this be a turning point for those using the third-party delivery model?

On this week’s episode of Tripleseat’s podcast Two Chicks, Three Seats, Kate and I discuss the challenges that many restaurants face when using third-party delivery services like DoorDash, Grubhub, and Postmates, among other third-party giants. These services may be causing more harm than good, and a financial loss to the restaurant is only one of the reasons why. Check out the episode to gain more insight into this challenge across the industry, and how your restaurant could move from being dependent on third-party services to creating and using your own direct delivery service.

Check out Episode 26: The Impact of Third-Party Delivery Services in the Hospitality Industry anywhere you listen to podcasts!

What do you think?

Many restaurant owners and employees have a strong opinion one way or another about the topic of third-party delivery services. What do you think? If you do not use these services, did you follow the steps in the episode to create your own direct delivery service? Let us know by reaching out via email at