Tripleseat and OpenCity Team Up to Streamline Communication and Increase Customer Loyalty for the Restaurant Industry


Tripleseat, the leading web-based event sales and management platform, today announced an integration with OpenCity which will enable the company to provide instant communication between customers and event teams, seamlessly capture private event leads, eliminate risks of double booking and ultimately drive more revenue for their clients.

Today, text based communication has become a global trend. The way customers communicate with businesses has changed, with over 90 percent of people more inclined to send a message than make a call. By integrating OpenCity’s virtual assistant technology into Tripleseat’s platform, customers will be able to communicate in real-time with event teams, eliminating wait times while booking and planning events.

“At Tripleseat, we’re constantly trying to find ways to make our customers’ lives easier and looking for the best partners along the way,” said Jonathan Morse, CEO of Tripleseat. “One of the biggest challenges in the hospitality industry is instant communication between patrons and staff. Partnering with a great CRM platform like OpenCity, will help us solve that issue. We look forward to working together to offer our customers a pleasant and efficient experience.”

“We’re thrilled to be working with a partner like Tripleseat. We live in a very fast-paced world. Today’s customers want instant gratification, they don’t have time to wait on the phone or use email to get answers. OpenCity’s innovative technology, coupled with Tripleseat’s market-leading event management platform, will allow customers to automatically book private events, capture leads, and manage inquiries. We’re proud to be at the forefront of innovation for the hospitality industry. This is truly a game-changer,” stated OpenCity’s CEO, Nick Belsito.

For more information on this integration, visit