Benbria – Real-Time Customer Engagement with Benbria & Tripleseat Integration

The Loop Experience Platform by Benbria allows you to automatically collect feedback at four key points in the customer journey: pre-sale, post-sale, pre-event and post-event. This automated, ‘set it and forget it solution’ allows you to easily add valuable feedback collection to your event management workflow. This leads to increased lead conversion rates, event win rates and reduced churn while identifying problems and opportunities for improvement. Our location based platform listens for the triggers in Tripleseat, to automatically send your customers emails as they move through the sales process.

Loop leverages industry standard methodologies including Net Promoter Score (NPS) for measuring customer loyalty, Customer Satisfaction (CSAT) for measuring customer satisfaction, and Customer Effort Score (CES) for measuring effort. Combined with user friendly, quick answer question types including smiley face scales and thumbs, and open-ended questions/comments. We help you create an all encompassing survey to help improve your workflow and the overall customer experience with your brand.

Finally, Loop includes a suite of dashboards, reporting, and visualization tools to help you learn more about customer preferences, identify operational issues, isolate areas for improving service, and influence employee behavior in real-time. These insights can be used to improve training, processes, and more to enhance the customer experience.

Our exclusive Tripleseat bundle includes all 4 surveys (pre-sale, post-sale, pre-event and post-event) allowing you to easily collect feedback across multiple touchpoints. Interested in only starting with one? That’s okay, our incredible customer success team will turn on whichever surveys you would like and when you are ready to collect feedback at a new touchpoint they will be happy to assist.

For more information, check out this great YouTube video explaining exactly how everything works!