How Hospitality Technology is Essential for Staff Efficiency at UK Venues 

Never has hospitality staff efficiency been more important in the UK. Whether that be restaurants, wineries, or unique venues, teams from front of house to back of house are busier than ever. There’s always something to do for event managers – planning, organising, and executing events. Without the right tools in place, teams can be running on two tracks, leading to internal and external miscommunication with guests. 

Hospitality technology can be the solution to any venue’s problems and be a change for good that has a direct impact on the bottom line. When processes are streamlined, revenue in turn, will increase, as will team efficiency with the right technology enabling all of this. 

Let’s face it when event bookers, especially those lucrative corporate bookers, send out an event proposal, they’re not just sending it to only one venue, and it’s often first to respond who secures the booking. With Tripleseat the ease of communication means you can go from enquiry to booking in no time. Tripleseat customer Corrigan Collection has been using Tripleseat across their 5 UK and Ireland venues since 2019, Kathryn Williams, head of Sales, had this to say “Since using Tripleseat, our bookings have increased massively, the speed of response is the number one reason for it.” 

Professional Documents 

Having professional-looking documents is key for creating the right impression with your guests and will leave a lasting impression but this can be challenging with staffing. Professional documents instill confidence, create the right first impression, and sets you apart. But creating documents can be time-consuming unless you have an efficient solution.  With Tripleseat, documents associated with a booking are automated based on the booking details from function sheets, invoicing, kitchen sheets, contracts and terms and conditions. 

All Teams in the Know 

An amazing benefit to this technology is that everything is in one system making all teams knowledgable on what’s happening. Tripleseat allows any member of the team to jump on and check calendars, documents, and more. Being a cloud-based platform, Tripleseat allows the team to efficiently manage events from any device. With Tripleseat,  all teams are efficient – including the kitchen from a stock ordering perspective to the finance team tracking the contract and payment details. Learn how having a system like Tripleseat has benefited the Corrigan Collection team, as Kathryn comments, “Prior to Tripleseat we were using Word and Excel, and this wasn’t very efficient… the number one priority was to create efficiencies for the team.”

Know your Customer 

Having visibility of who’s booking, when, and where is incredibly powerful to building long-lasting relationships and ongoing event revenue. With Tripleseat’s CRM capabilities, your entire team can better identify key customers and understand more about them. Hospitality staff efficiency will be gained from understanding their spend, group numbers, and preferences. Being able to nurture relationships and create ongoing engagement through technology not only means repeat bookings and more revenue, but your teams will be more efficient in serving your guests. 

Reporting 

Being able to understand your customers’ spending, behaviours, and trends more broadly is key to success in managing your venue’s event business. Using technology like Tripleseat to tap into reporting features will mean your team can better understand the shape of your business. Management teams can use Tripleseat’s reporting features to set team goals and targets based on historical event data. We learned from Phil Nankivell, Events Consultant at Louie London about using Tripleseat for their event business and reporting features. He said, “How the team is doing with converting leads” and  “…We can see how we are against target.” 

Control your Costs 

With technology comes the ability to control your expenditure. When you have visibility into your business, from food costs through to your event business, you can manage your business more efficiently. Tripleseat does just that. With the ability to streamline the event management process across front of house, and back of house and with full-sight of confirmed events, you can control your staffing needs and who’s needed when. You can see how labor intensive historical events have been and how much food was consumed – allowing a holistic view of your business to help empower decision-makers. 

Ready to Streamline the UK Corporate Event Management? 

Turn leads into confirmed bookings and increased revenue with Tripleseat, the ultimate event management software. Join leading UK venues of all types that have Tripleseat success stories including Corrigan Collection, Louie London, Sixes Social Cricket, Puttshack and many more. Streamline the event management process while increasing revenue and creating staff efficiency for your business. Even better Tripleseat integrates with many leading tech platforms from SevenRooms, OpenTable, MailChimp and Stripe – making life even easier for you and your teams! Book a demo today.