Attract the Conference Crowd: How to Turn Toronto’s Big Events into Big Business for Your Restaurant

Toronto is a hub of activity, and a massive part of that energy comes from the steady stream of conferences, conventions, and business events that fill the city’s calendar. From major international summits at the Metro Toronto Convention Centre to smaller industry gatherings in restaurants, hotels, and unique venues, these events bring an influx of professionals and international visitors—and with them, a golden opportunity for your restaurant.

Think of it this way: thousands of people are in town, looking for places to network, entertain clients, or simply enjoy a great meal after a long day of sessions. Are you ready to capture their business?

Here are some actionable tips to help you tap into this lucrative market, with examples that can easily be adapted for any major city’s premier venues to drive business and increase sales.

1. Partner Up for Referrals

Build relationships with the people who know these visitors best. Reach out to the sales and events teams at nearby convention centers and major hotels. Offer to be a preferred dining partner and provide them with information on your group dining options, event packages, or special offers. For example, you could create a “Conference Concierge” package and share it with event organizers at the Metro Toronto Convention Centre. They can then recommend your restaurant to attendees looking for a premium dining experience close to the action.

2. Craft Packages Just for Them

Corporate travelers and event-goers have specific needs. They often dine in groups, are on tight schedules, and need options that simplify the booking and dining experience.

• Group Dining Packages: Create special pre-set menus or fixed-price options for groups of 8 or more. This makes it easy for event planners or team leaders to organize a dinner.
• Networking-Friendly Spaces: Showcase your private dining rooms or semi-private areas. Highlight how these spaces are perfect for networking dinners, team celebrations, or confidential business meetings.
• Speed & Convenience: Consider offering pre-set, two- or three-course “Express Menus” that allow guests to enjoy a high-quality meal without worrying about being late for their next session.

3. Optimize Your Online Presence

When a conference-goer from out of town is looking for a place to eat, their phone is their primary tool. Make sure you’re easy to find.

• Local SEO: Use keywords that visiting professionals would search for. Think “restaurants near Metro Toronto Convention Centre,” “corporate dining Toronto,” or “private rooms for business dinner.”
• Targeted Ads: Run paid ad campaigns during major events, targeting people in the immediate vicinity of the convention center or a major event hotel. Your ad could highlight your group packages or express menu.
• Showcase Your Offerings: Your website should clearly feature your group dining menus, private event spaces, and a prominent link for online reservations.

4. Create Engaging Experiences

To stand out in a competitive market, a restaurant needs to offer more than just great food. Creating a memorable and engaging experience is key to building customer loyalty and encouraging repeat visits.

• Special Events: Host unique themed events to attract new customers and give regulars a reason to return. Consider a wine-tasting evening led by a sommelier, a hands-on cooking class where guests learn a signature dish, or themed nights featuring a specific cuisine. These events build a sense of community and offer an experience beyond a typical meal.

• Live Music or Entertainment: Enhance your restaurant’s atmosphere with live performances. A local acoustic musician can create a relaxing vibe on a Friday night, while a jazz quartet might be perfect for a Sunday brunch. Choose entertainment that matches your restaurant’s feel and improves the dining experience without overpowering conversation.

• Atmosphere and Ambiance: The right floorplan and atmosphere can make a good meal exceptional. Pay close attention to decor, lighting, and music. Use warm lighting to create a cozy setting, comfortable seating to encourage guests to stay, and a playlist that fits your brand. Every detail, from the art on the walls to the tableware, shapes the overall feeling of the space.

• Customer Service: Excellent service is the foundation of a great dining experience. Train your staff to be friendly, efficient, and attentive. They should know the menu well, respond quickly to requests, and anticipate customer needs. When staff members make guests feel valued and cared for, they transform a simple dinner into a truly enjoyable occasion.

5. Highlight the Long-Term Benefits

Capturing the conference crowd isn’t just about a one-time transaction. It’s an investment in your business’s future. When you provide an exceptional experience, these corporate guests can become repeat customers. A positive experience might lead to:

• Repeat Corporate Accounts: A successful client dinner could turn into a standing booking for all future company events in your city.
• Positive Reviews: A great meal from an international visitor can lead to a glowing review on a major travel or dining site, attracting more global guests.

Don’t let these opportunities pass you by. Start by researching the upcoming events in your city, optimizing your offerings to meet the needs of these guests, and getting your team ready to welcome them. A platform like Tripleseat can help you streamline the entire process, from managing inquiries to booking and executing these high-value events seamlessly. Prepare now, book a Tripleseat demo, and turn Toronto’s conferences into a powerful, new revenue stream for your restaurant.