Key Results at a Glance
Increased qualified event leads with a fast, 30-second website inquiry form
Faster follow-up and higher conversion through centralized event data
Clear performance visibility using customizable reporting and benchmarks
Stoney Creek Hotels is a Midwest-based hotel group operating 12 properties, where they are known for their warm, rustic ambiance and exceptional guest experiences. Their venues host a variety of events, from weddings and conferences to local community gatherings, that require consistent coordination across multiple locations.
Before Tripleseat, Stoney Creek relied on an outdated legacy system that couldn’t support their growing needs. Manual processes, limited visibility, and fragmented reporting made it challenging for their teams to deliver the seamless guest experience they were known for.
As Stoney Creek expanded, their existing technology created operational bottlenecks. Instead of helping streamline event management, it slowed teams down, reduced lead visibility, and made reporting tedious.
Their previous system lacked the flexibility and automation required to manage multiple venues. Data had to be entered manually, causing inconsistencies and wasted time.
The old system provided little support for capturing and tracking event leads effectively. With each property handling inquiries differently, the sales pipeline became difficult to manage.
Leadership lacked a clear view of performance metrics. Without easy access to real-time data, decisions were often based on outdated reports rather than actionable insights.
The team at Stoney Creek Hotels knew that technology plays an important role in streamlining processes and creating a positive guest experience. When evaluating new platforms, Stoney Creek sought a partner that understood hospitality inside and out. They wanted technology that was purpose-built for hotels and event spaces, not a generic customer relationship management (CRM) retrofit.
After comparing several options, Tripleseat stood out for its intuitive design, centralized reporting, and proven results within the hospitality industry. The team recognized that Tripleseat could unify their venues, simplify communication, and elevate the overall guest experience.
Here’s why Stoney Creek chose Tripleseat:
Tripleseat provided Stoney Creek Hotels with a single, cloud-based platform that brought their sales, events, and reporting together. What once required multiple systems and manual processes could now be managed effortlessly in one place.
Tripleseat’s lead form, placed directly on Stoney Creek’s website, became a crucial driver for new business. Prospects can submit event inquiries in under 30 seconds, automatically populating Tripleseat with the information the sales team needs to follow up and convert.
With Tripleseat, every team member from sales to operations works from the same platform. Communication is clear, tasks are assigned automatically, and no detail gets lost in email threads.
Tripleseat’s reporting capabilities empower Stoney Creek’s leadership to monitor key performance indicators (KPIs), identify trends, and make data-backed decisions. As Mould shared, Tripleseat provided the best ROI of any solution implemented in 30 years.
With Tripleseat, Stoney Creek Hotels has transformed its event operations. Teams save time, leads are captured seamlessly, and leadership finally has visibility across all 12 hotels.
Hospitality groups of any size can learn from Stoney Creek’s approach to modernization. The key is aligning technology with guest experience and internal efficiency.
Is your current event management system slowing down your team or frustrating your guests? Tripleseat helps hotels and venues like Stoney Creek unify sales, operations, and guest communications in one intuitive platform.
Request a demo today to see how Tripleseat can help your team save time, win more leads, and deliver outstanding guest experiences.
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