Tripleseat Release Notes: November 2019


It’s officially the holiday season here at Tripleseat HQ. We’re holding our annual company-wide meeting and holiday celebration this week. We have co-workers flying in from all over the country and the office is buzzing with anticipation. We’re also super excited to share with all of you a few great new features we released in November.

Events are now displayed on sidebar when in a new booking form

This release improves the function of adding a new booking. Before the release, when you would enter a new booking and add events to the booking, you were unable to see other events or notes from the calendar on the sidebar. Now all events and notes that are tied to the date, location, and rooms you are booking in will be listed out clearly for you on the right-hand sidebar. This feature works the same when you are editing events from the booking details page.

Credit card on file update

Currently with Tripleseat’s Clover Connect and Stripe integrations for both credit cards and ACH payments, when you add a credit card or bank account it is associated with the contact. This means that the information stays with the contact across all bookings they have in Tripleseat. With this new release, ACH payments still hold the information with the contact but you now have the choice with credit card payments to associate the card with the contact as it’s always been or with just the specific booking. By default, the credit card will associate with the contact but you can uncheck the box for the credit card to be saved for just the specific booking. This feature is available in both the Tripleseat side and the guest portal.

VENUES by Tripleseat search updates

When a potential customer searches for a venue space in our VENUES directory, they can now choose multiple criteria in one search. You can check out all of our new VENUES by Tripleseat updates here.

Layout updates!

We made several great updates this month in our layouts. You’ll notice that now when you’re working in layouts the logo at the top of each one says “sample.” In addition, your layouts are now listed in alphabetical order. And last — but certainly not least — we made several design improvements, making it easier to drag and drop items into the layouts from the templates, while also making elements such as multi-event tables and two-column containers easier to format.

Monthly feature release Fireside Chats on Facebook Live

Want more information regarding new feature releases? Ask questions in real-time by joining our monthly fireside chats on Facebook Live. We’ll talk about all of the new releases from the previous month and go into depth about why we made these updates and how they’ll benefit our users. As active participants, you’ll be able to ask questions by typing in the comments section and get immediate answers from our panel of experts. Our next broadcast will be this Monday, Dec. 9 at 1:30 pm Eastern Standard Time. You can join us at Hope to see you all there!

Tripleseat resources

If you have any questions about these or any other Tripleseat features, contact our amazing support team by clicking the Help/Question button at the top, right-hand corner of your Tripleseat page. From there you’ll be able to enter a support ticket, chat in real-time with a support team member, and find links to training resources like Tripleseat University, FAQs, and our Knowledge Base.