Tripleseat Release Notes: February and March 2020


We decided to take a hiatus from holding our monthly feature release Facebook Live Fireside Chat last month. It just didn’t seem like the right time considering the mounting outbreak of the coronavirus and the widespread restaurant closings that followed.

This hasn’t been an easy few months for anyone, especially those working in hospitality. Businesses like restaurants, catering companies, event venues, and boutique hotels, among others, that already operate on small margins have been asked to sacrifice so much more in the wake of the pandemic. Here at Tripleseat, we’re doing whatever we can to continue to support the restaurants, hotels, and unique venues we love and respect. It’s important to remember that we’re all in this together.

So without further ado, I give you some exciting news, updates, and features that we hope will support our clients in the current climate, while also helping them to reopen their businesses in a post-pandemic world.


We’ve joined forces with Gather!

In early March, we announced our exciting plans to merge Tripleseat with fellow event management software team, Gather. The new combined company is now operating under the Tripleseat brand with the continued leadership of our founder and CEO, Jonathan Morse. By merging the two companies, we now have an even greater opportunity to create value for the thousands of event and sales professionals that use Tripleseat and Gather applications every day. Cheers to the bigger, and even better event management platform!


Pickup and delivery lead forms

The first update we rolled out as a combined team is one that is meant to support our customers during this uncertain time. As you already know, Tripleseat is designed to help event managers organize and execute all sorts of events. As the Coronvavirus swept the nation, in-person events came to an abrupt halt. Many restaurants and venues had to tweak their business to pickup and delivery only. We understand how competitive the hospitality industry is, and a restriction like this is devastating to small businesses. We wanted to make Tripleseat more user and client-friendly by adopting our features to support takeout and delivery services. With this in mind, we added the capability to our lead form to allow inquiries to be for in-house, pickup, or delivery. In addition, we added a section where your customers can enter pertinent information such as delivery address, and instructions.

To implement this new lead form into your business simply head to Settings > Lead forms > Edit, and you can either update an existing form or add a new one.

Keep in mind, you can view the live lead page you created and then copy and paste that URL into your social media accounts, in outreach posts, and even in email marketing campaigns.

Watch our quick video tutorial below on how to utilize this new feature:


Hotel releases

Next up, a few solid releases for our hotel clients. Now, when you’re working in the booking on room blocks, we’ve added the ability to collapse the rooms. This update helps the user only look at the information they need for that booking, which is helpful to avoid scrolling through a ton of room types that might not apply for that booking.

The second update is to the guest room block that appears on the document layouts. On the guest room block table, the rates will now show for a room type, even if no rooms are selected. On the contract, and other client documents the rate will be listed so your guests will know what the price will be per night if that room type is added in the future. For example, even if no king rooms are selected at that time, it will clearly list that king rooms will be $250 per night if they decide to add them.



In our continued goal to save our clients time and clicks when working in Tripleseat, we added the ability to filter discussion email templates by location. Filtering was already available in almost all other areas of Tripleseat, and with more and more event managers using multiple email templates to save time and stay organized, we expanded to this section as well.

Speaking of timesavers, we’ve made some fantastic updates to our booking merge fields. Merge fields are the code snippets that allow information like contact name, event dates, guest counts, and other important details to auto-populate on Tripleseat documents. We have been working hard on expanding our booking capabilities, adding the ability to merge all booking details onto our documents. These new merge fields have become particularly helpful for updating items like terms and conditions, and custom tables; especially now, when a lot of our clients have found themselves with the time to check these tasks off of their to-do lists.


Revamp of booking billing widget summary

This last release came from a client feature request: The booking billing widget summary will no longer show totals as Event 1, or Event 2. Now it clearly states the cumulative totals from menu item categories such as food and beverage, and billing details like tax, gratuity, and administration fees. This was a great request that makes a lot of sense. The billing summary will still break down each event and show the full summary, with the new and improved look of the booking summary billing widget. This release has also improved our reporting capabilities. The booking level now will report cumulative totals for menu item categories, billing details, actuals, and grand totals.

Watch our quick booking improvements video below.

Monthly feature release Fireside Chats on Facebook Live

Want more information regarding new feature releases? Ask questions in real-time by joining our monthly fireside chats on Facebook Live. We’ll talk about all of the new releases from the previous month and go into depth about why we made these updates and how they’ll benefit our users. As active participants, you’ll be able to ask questions by typing in the comments section and get immediate answers from our panel of experts. Our next broadcast will be this Tuesday, April 14 at 3 pm Eastern Standard Time. You can join us at Hope to see you all there!

Tripleseat resources

If you have any questions about these or any other Tripleseat features, contact our amazing support team by clicking the Help/Question button at the top, right-hand corner of your Tripleseat page. From there you’ll be able to enter a support ticket, chat in real-time with a support team member, and find links to training resources like Tripleseat University, FAQs, and our Knowledge Base.