Tripleseat Release Notes: April 2020


It’s been a crazy few months to say the very least. We spent a lot of time in March working on releases that would help restaurants in their new normal, and that certainly didn’t change in April. But, in addition, we thought it was time to finish a few releases to help our clients continue to book events, no matter how far out on the calendar they may be.

Event documents now autosave

Now when you are editing your event documents, Tripleseat will automatically save the work you’ve done if you’ve been idle for 60 seconds. We know that event managers are constantly getting pulled in different directions away from their laptop; this update will help save their hard work if they have to leave their computer to take care of something else.

Lead type update

Now when you go to create a new lead, you have the ability to check off the lead type. There are three lead types in Tripleseat: Dine in-house (default), Delivery, and Pickup. When you choose Delivery, a box will appear where you can enter the customer’s address.

On the lead page, you’ll see the lead type listed in the third column.

This new feature is especially helpful now that a lot of our customers, while still focusing on pickup and delivery services, are now also starting to book future events. Just one more way to keep all of your leads organized.

Tripleseat Booking Network

As I’m sure most of you already know, as a Tripleseat customer your venue has access to listings on two great online booking networks, VENUES and EventUp. Before this update, VENUES listings were only on the VENUES site, not on the EventUp site, and vice versa. But now all VENUES listings are also listed on EventUp! This is just one more way Tripleseat helps drive leads to your business.

Monthly feature release Fireside Chats on Facebook Live

Want more information regarding new feature releases? Ask questions in real-time by joining our monthly fireside chats on Facebook Live. We’ll talk about all of the new releases from the previous month and go into depth about why we made these updates and how they’ll benefit our users. As active participants, you’ll be able to ask questions by typing in the comments section and get immediate answers from our panel of experts. Our next broadcast will be Monday, May 11 at 3:30 pm Eastern Standard Time. You can join us at Hope to see you all there!

Tripleseat resources

If you have any questions about these or any other Tripleseat features, contact our amazing support team by clicking the Help/Question button at the top, right-hand corner of your Tripleseat page. From there you’ll be able to enter a support ticket, chat in real-time with a support team member, and find links to training resources like Tripleseat University, FAQs, and our Knowledge Base.